Under the direct supervision of the Field Technical Supervisor, the Field Engineer/Service Technician is responsible for:

• Properly maintaining a territory of document imaging systems along with maintaining excellent customer service.​

• Resolving at least 85% of service calls without assistance upon completion of training.​

• Understanding and properly performing all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.​

• Reading and interpreting schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.

• Resolving all normal customer relations' situations and communicates unusual customer situations to a higher level.

• Maintaining parts inventory and achieves acceptable levels of inventory control and usages.

• Completing all required administrative functions in an accurate and timely manner.

• Cooperating with fellow workers and management to achieve company service goals.

• Keeping the Field Service Supervisor informed of machines performing below standards and reports all actions taken toward resolution.

• Performing other duties as prescribed by the Field Service Supervisor.