How to Clear a Copier Misfeed


You will experience misfeeds with any copier on occasion. The key is knowing what to do when it happens. Clearing copier misfeeds can be very simple if you know what to do. In this article, we’ll walk you through a few of the ways you can address a misfeed, without having to call in the professionals.

There are several places inside of your copier where paper can become jammed. On your Sharp Copier, the touchscreen will show you an illustration of the machine’s paper paths, and where the misfeed has occurred. You can also tap the “check how to remove misfeeds” button on the screen for more detailed instructions on how to proceed.

CLEARING THE DOCUMENT FEEDER


This type of misfeed is usually very simple to clear. You should first lift the lid to check for any sign of paper near the edge of the lid. There is a roller you can spin to manually get the paper to roll out of that part of the lid. There is also a release button on the inside of the lid, which will release the bottom of the lid to expose the upper scanner. If you are unable to see the paper in the underside of the lid, there is a small compartment on the top of the lid you can check. It is accessible by a handle. Pull on the handle and the compartment will open up, allowing you to see any paper stuck inside. Once you have found the paper, removed it from the paper path, and closed the lid, your misfeed error should be cleared.



CLEARING THE RIGHT SIDE


If a misfeed has occurred on the right side of your machine, near the bypass tray, you can easily open up the right side of your copier to clear the page. Simply find the release lever and pull directly out. Once you have a view of the inside, you can look for the paper causing the issue. If you see the paper, but aren’t able to get it loose, you can feed it further through the paper path by manually turning the gear or lever to free the paper. Once the door is closed again, you should be able to pick back up where you left off with your copy/print job. One word of caution though, the fusing unit is located on this side of the copier. It can be very hot, so be careful not to touch it.


MORE AREAS TO CHECK


If a page misfeeds further along in a print job, there are a number of other areas you can look. Follow the prompts on your Sharp Touch Screen to discover the location of the misfeed. The green handles throughout the inside of the copier are indicators of where the misfeeds can be removed.


TIPS TO PREVENT MISFEEDS


Fan the Paper

If you fan your paper before loading it, it prevents multiple sheets from becoming stuck to each other. If multiple sheets feed through at once, this can cause a misfeed.

Gently Close the Paper Trays

Slowly, but firmly close the paper tray when loading your paper. When you forcefully close the trays, it can cause the paper to skew, which can make it misfeed.

Use the Correct Settings

If you load a different type of paper from what was previously in the tray, be sure to check your settings and adjust them to account for the change in paper. Having the wrong paper weight or size for the settings can cause misfeeds.

Clean the Bypass Feed Roller

If paper misfeeds frequently occur when feeding envelopes or heavy paper through the bypass tray, wipe the surface of the feed roller with a clean soft cloth moistened with water or a neutral detergent.

Use the Right Paper

Though there are many types of commercially-available paper, the use of non-recommended paper in your machine can result in misfeeds, poor image quality, and even damage to your device. Check your user manual for specific paper recommendations.


If you still see an error message due to a jam, please call and let our expert service technicians assist you. That’s what we’re here for!


- The Office People Support Team (843) 769-7774

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