January 21, 2019--Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, announced that it has recognized The Office People as a Sharp AAA Platinum Service Provider for their high level of achievement in critical areas of service delivery. This is The Office People's third year in a row to receive this award. The Sharp program was designed to distinguish service organizations that not only meet, but also exceed performance benchmarks and the implementation of industry best practices in this area.
To qualify for the program and be eligible to receive the Platinum Level Service Provider Award, an organization must meet several criteria that demonstrate excellent training, education, service support, and customer satisfaction. The recognized companies must show commitment to training by having archived certification on all current models, as well as a certification in a Network discipline. In addition, the organization needs to have written service escalation processes ensuring their commitment to customer satisfaction. They must also follow all preventive maintenance guidelines and practice written total call procedures to maximize copies between visits.
While only 17 of the 429 Sharp dealers in the United States were recognized by Sharp as Platinum Level Service Providers, The Office People remains one of only 7 dealers to achieve the elevated AAA status.
As a AAA Platinum Level Service Provider, The Office People has demonstrated superior customer support by leveraging remote diagnostic technologies. In addition, The Office People has delivered con