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TOP Coronavirus (COVID-19) Statement
As part of the TOP family, your offices, schools, and healthcare locations are an extension of our TOP office. At The Office People, the health and well-being of our employees and partners is our top priority. As we monitor the information provided by the Center for Disease Control (CDC), South Carolina Health and Environmental Control (DHEC), and Local Government officials concerning COVID-19, we are taking all precautions above and beyond what is advised by the CDC (www.cdc.gov) and South Carolina DHEC (www.scdhec.gov).
How We Are Preventing the Spread of COVID-19 at TOP
On a daily basis, our facility crews are deep cleaning work areas and common spaces. Our leadership is regularly sharing exposure-prevention protocols with our employees to reinforce healthy and preventative behaviors. We have implemented business technology solutions such as temperature tablets, cleaning foggers, air purifiers, digital signage, and more. All of this equipment is available to customers.
How Our Team Handles Your Equipment
Our TOP Field Engineers drive fully stocked company vans containing thousands of dollars' worth of stock parts to ensure they have the right parts to fix your equipment the first time they come out. Along with this stock of parts, they carry an entire kit of cleaning supplies to ensure that they leave your equipment as clean as possible. The Field Engineers use many different cleaning techniques and tools, which include sterile gloves, rubbing alcohol, disinfecting wipes, lint-free cloths, air sprayers, and vacuums. Rest assured that your device is a much cleaner hub for copying, scanning, faxing, and printing than before your TOP Field Engineer arrived.
In addition to performing these cleaning procedures for the equipment, the Field Engineers practice frequent hand-washing and other good hygiene techniques to help prevent the spread of germs.
Our Suggestions to Keep Your Equipment Germ-Free
With so many people touching the control panel, document feeder, output trays, and drawer handles every day, your office copiers and printers can be a hotspot for germs. To clean these areas, the TOP team recommends that you first power down your device, lightly pouring some rubbing alcohol onto a cloth (cloth does not have to be soaked and too much liquids could possibly damage the control panel) and wipe down the highly touched areas. Though it might seem easier to use a wet towel or Clorox wipes, these options are not as sanitary or safe for the copier or print device. Avoid using any cleaners that contain bleach, ammonia. or cleaning solvents. These chemicals can cause the touch screen or control panel to become clouded and require replacement, so please check your cleaners prior to using them on your devices.
While it is tempting to spray the glass of your copier with Windex, we highly recommend that you do not use that as a cleaning product for your equipment. We suggest using a very mild glass cleaner and spraying that solution directly onto a lint-free cloth to clean your device’s glass.
Finally, to help avoid the spread of illness, we also suggest that everyone in your workplace follow CDC recommendations for handwashing and COVID-19 prevention. In times when it is not possible or practical for you to power down and sanitize your equipment (for example, in the middle of a workday), basic precautionary measures like proper handwashing and hygiene are essential.
If you have any questions regarding cleaning your equipment or the procedures of our TOP Field Engineers, please don’t hesitate to contact firstname.lastname@example.org.
How Our Team Handles Customer Service and Sales Meetings
Customer Service is also one of our core values, so we want to continue to provide you the best service we possibly can. We have implemented the following Special Programs for Service and Sales:
Enroll in the TOP Call Ahead Delivery Program (sign up to be notified using this form)
Receive Technical Support on all products and services via Phone, Email, Live Chat including Video Conferencing (information available here - https://www.mytopsupport.com)
Product Demonstrations and Sales Meetings can be done through Virtual Communication (contact email@example.com for more information)
How Our Team Handles Transparency and Communication
As of today, deliveries both inbound and outbound ARE occurring normally to and from all locations. Our dedicated team members, account managers, and field engineers are still working to continually provide you with our unmatched service. While we learn more about the virus, we will stay transparent and inform you of any changes to our operations. In the event adjustments are necessary, we will communicate through email and updates to our website.
Getting Tested for COVID-19 (Coronavirus)
If you or anyone you know is experiencing COVD-19 symptoms you are eligible for Free Virtual Urgent Care through MUSC (www.muschealth.org/virtual-care - use code COVID19) and Roper St. Francis Healthcare (www.rsfh.com/virtualcare - use code COVID19).